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Quick help
Common topics
Generating a stencil
Take or upload a reference photo, choose your style, outline weight and color, then tap Generate. The AI converts it into a printable stencil in seconds.
Credits & subscription
Free accounts include a starter credit allowance. Pro subscribers receive a monthly credit refresh. Credits are consumed per generation — unused credits do not roll over.
Restoring purchases
Go to Settings → Restore Purchases in the app. Make sure you're signed in with the same Apple ID used at purchase.
Deleting your account
Go to Settings → Delete Account in the app. All your data is permanently removed within 30 days.
FAQ
Frequently asked questions
What photo types give the best results?
High-contrast images with clear outlines work best — tattoo flash art, bold line drawings, or well-lit reference photos. Avoid blurry, low-light, or highly detailed background-heavy photos.
How do I cancel my subscription?
Subscriptions are managed by Apple. Go to iPhone Settings → Apple ID → Subscriptions and select Stentoo AI to cancel. You keep Pro access until the end of the billing period.
My generation failed — what happened to my credit?
If a generation fails due to a server error, your credit is automatically refunded. If you believe a credit was incorrectly consumed, contact us at hello@stentoo.com with the approximate time of the attempt and we'll sort it out.
Can I use the stencils commercially?
Yes — stencils you generate are yours to use. You are responsible for ensuring the reference image you upload does not infringe third-party copyrights. See our Terms of Service for full details.
Is my uploaded photo stored permanently?
No. Uploaded photos are processed to generate your stencil and deleted immediately after. Generated stencils are kept for 30 days so you can download them, then permanently deleted. See our Privacy Policy for full details.
The app isn't working as expected — what should I do?
Try force-quitting and reopening the app. If the issue persists, email us at hello@stentoo.com with a description of what happened, your iOS version, and device model.